Baby and Christening Gifts (69)
Birth Announcements Cards. (138)
New Products ...
DELIVERY
We will direct despatch all orders within 5-7 working days of receipt of the order, and we can offer a next day service on candles, embroidered and engraved prod-ucts.
Orders received by 1pm will be despatched the same day at a cost of £10.95p including guaranteed next day charge.
Ceramic & decorated glass items can be despatched within 3—5 working days at a cost of £10.95 including special delivery charge.
POSTAGE.
All orders £29.99 and below - £3.99p
Orders from £30.00p and over - £7.99p (Courier or Royal Mail special delivery) This is due to weight or value of the order.
Postage for non mainland UK and Scottish Highlands over 2kg
(Price on Application)
If you would like goods delivered to an address outside of the UK, please contact us before placing your order with details of the item(s) you would like to purchase and the delivery address and we will confirm if we can post it to you.
Please note orders may require a signature on delivery. Items are personalised and dispatched within 5 to 7 working days, and most items can be personalised and delivered next working day for an additional fee. Simply select next day delivery.
Important Notice about Next Day Delivery.
Next Day Delivery i.e. wanting it delivered the day after your order can only be done if the order is received by me and acknowledged by me sending you a processing email before 12-00 noon on the day in question.
You can still request Next Day after 12-00 noon but I will not be able to send it until the next day, so you will get the gift in two days,
Normal delivery takes any where from 5 to 10 days, so if you need it urgent use the Next Day Option.
Consider it an express personalisation service, so that it enables you to get you gifts quicker.
Next Day which costs £10-99 and that is Next Day delivery apart from if you order on Friday, Saturday or Sunday, these will be delivered on the following Tuesday.
Of course I can not actually give you a cast iron guarantee that the parcels will be delivered the Next Day because of circumstances that I have no control over.
What happens if my order is late?
In the unlikely event that your order should fail to arrive within our promised delivery period please use the Contact Us form on the website along with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you.
Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.
What happens if my order is lost?
If your order has failed to arrive within 28 working days from the date of placing your order it is deemed by us as lost.
Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods.
Should you refuse to sign for your package within this 28 day period you will be liable for any cost incurred by us for the goods being returned back.
In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with our courier undertake a thorough investigation as to how and why the item has been lost.
Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting.
However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier.
Should your missing order arrive and you fail to inform us within 14 days of delivery to you then you will be liable for the cost of both the original and replacement order.
We cannot be held liable for any loss including consequential loss if a product does not arrive on time.
Buy Personalised Gifts hope to ensure that each and every customer is a happy customer no matter how often or little they order. Occasionally customers do need to return products to us and we have set out our policies below to adhere with the United Kingdoms Distance Selling Regulations.
Any purchases you make on this website entitles you the right to cancel the contract for the purchase of any item within 14 working days of delivery.
You may be responsible for the cost of returning the goods to us.
Please notify us as soon as possible of any cancellation by email or using the Contact Us Form on the website.
There are exemptions to this regarding personalised gifts which are made to order, however you can still cancel the order and be entitled to a full refund if you contact us before we undertake the personalisation, so it is imperative that you contact us as soon as possible.
It is the customers responsibility to make sure that any items which are returned to us are undamaged.
This does not affect your statutory rights. However, we regret that we cannot refund any items that have been personalised unless the item has been damaged or the personalisation is different to what was ordered. Any item received which is broken or damaged will be replaced FREE of charge if notified within 14 days by email or using the Contact Us form.
To Exchange a product
You can exchange any unpersonalised items if you notify us within 14 days of receipt. Your card will be charged/refunded any difference in cost plus 2.49 for postage and packing of your replacement.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.
Returns Department:
278 Duke Street, Fenton, Stoke-on-Trent, Staffordshire ST4 3NT
Please ensure that the item is returned back to us in it's original condition unless faulty or damaged within 14 days of the date the item was delivered to you. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item ordered.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.
To Cancel your order
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in it's original condition and we will reimburse you for the full value of your order.
Please ensure that the item is returned back to us in its original condition unless faulty or damaged within 14 days of the date the item is delivered to you.
However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods or personalised items unless they arrive damaged, faulty or not the item ordered.
If we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, banking charges).
Should any item be returned back to us in a condition which we deem can not be sold as new we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our returns department.
Please contact us within 14 days of delivery if you have any queries whatsoever about the warranty of the product which you are purchasing or how to make a claim against your warranty and we will assist you in any way that we can.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.
Returns Department:
278 Duke Street, Fenton, Stoke-on-Trent, Staffordshire ST4 3NT
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.
We will direct despatch all orders within 5-7 working days of receipt of the order, and we can offer a next day service on candles, embroidered and engraved prod-ucts.
Orders received by 1pm will be despatched the same day at a cost of £10.95p including guaranteed next day charge.
Ceramic & decorated glass items can be despatched within 3—5 working days at a cost of £10.95 including special delivery charge.
POSTAGE.
All orders £29.99 and below - £3.99p
Orders from £30.00p and over - £7.99p (Courier or Royal Mail special delivery) This is due to weight or value of the order.
Postage for non mainland UK and Scottish Highlands over 2kg
(Price on Application)
If you would like goods delivered to an address outside of the UK, please contact us before placing your order with details of the item(s) you would like to purchase and the delivery address and we will confirm if we can post it to you.
Please note orders may require a signature on delivery. Items are personalised and dispatched within 5 to 7 working days, and most items can be personalised and delivered next working day for an additional fee. Simply select next day delivery.
Important Notice about Next Day Delivery.
Next Day Delivery i.e. wanting it delivered the day after your order can only be done if the order is received by me and acknowledged by me sending you a processing email before 12-00 noon on the day in question.
You can still request Next Day after 12-00 noon but I will not be able to send it until the next day, so you will get the gift in two days,
Normal delivery takes any where from 5 to 10 days, so if you need it urgent use the Next Day Option.
Consider it an express personalisation service, so that it enables you to get you gifts quicker.
Next Day which costs £10-99 and that is Next Day delivery apart from if you order on Friday, Saturday or Sunday, these will be delivered on the following Tuesday.
Of course I can not actually give you a cast iron guarantee that the parcels will be delivered the Next Day because of circumstances that I have no control over.
What happens if my order is late?
In the unlikely event that your order should fail to arrive within our promised delivery period please use the Contact Us form on the website along with your order number and we will carry out a thorough investigation with our courier and endeavour to get your package delivered to you.
Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.
What happens if my order is lost?
If your order has failed to arrive within 28 working days from the date of placing your order it is deemed by us as lost.
Should you fail to report to us that your parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of the item from our courier and therefore unable to replace your goods.
Should you refuse to sign for your package within this 28 day period you will be liable for any cost incurred by us for the goods being returned back.
In the very unlikely event that your order is "lost in the post", please contact us and we will, in conjunction with our courier undertake a thorough investigation as to how and why the item has been lost.
Once we are able to establish that the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting.
However should you wish us to dispatch your order again at once you will have to accept responsibility of the cost of this until your claim has been completed by our courier.
Should your missing order arrive and you fail to inform us within 14 days of delivery to you then you will be liable for the cost of both the original and replacement order.
We cannot be held liable for any loss including consequential loss if a product does not arrive on time.
Buy Personalised Gifts hope to ensure that each and every customer is a happy customer no matter how often or little they order. Occasionally customers do need to return products to us and we have set out our policies below to adhere with the United Kingdoms Distance Selling Regulations.
Any purchases you make on this website entitles you the right to cancel the contract for the purchase of any item within 14 working days of delivery.
You may be responsible for the cost of returning the goods to us.
Please notify us as soon as possible of any cancellation by email or using the Contact Us Form on the website.
There are exemptions to this regarding personalised gifts which are made to order, however you can still cancel the order and be entitled to a full refund if you contact us before we undertake the personalisation, so it is imperative that you contact us as soon as possible.
It is the customers responsibility to make sure that any items which are returned to us are undamaged.
This does not affect your statutory rights. However, we regret that we cannot refund any items that have been personalised unless the item has been damaged or the personalisation is different to what was ordered. Any item received which is broken or damaged will be replaced FREE of charge if notified within 14 days by email or using the Contact Us form.
To Exchange a product
You can exchange any unpersonalised items if you notify us within 14 days of receipt. Your card will be charged/refunded any difference in cost plus 2.49 for postage and packing of your replacement.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.
Returns Department:
278 Duke Street, Fenton, Stoke-on-Trent, Staffordshire ST4 3NT
Please ensure that the item is returned back to us in it's original condition unless faulty or damaged within 14 days of the date the item was delivered to you. However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods unless they arrive damaged, faulty or not the item ordered.
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.
To Cancel your order
If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in it's original condition and we will reimburse you for the full value of your order.
Please ensure that the item is returned back to us in its original condition unless faulty or damaged within 14 days of the date the item is delivered to you.
However, we regret that we cannot accept cancellations of contracts for the purchase of perishable goods or personalised items unless they arrive damaged, faulty or not the item ordered.
If we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing, banking charges).
Should any item be returned back to us in a condition which we deem can not be sold as new we will be unable to accept your request to cancel unless the item arrives damaged or it is proved to be faulty by our returns department.
Please contact us within 14 days of delivery if you have any queries whatsoever about the warranty of the product which you are purchasing or how to make a claim against your warranty and we will assist you in any way that we can.
To return an item, please enclose a note giving the reason for the return along with your order number, wrap the package securely and send the package to the address below.
Returns Department:
278 Duke Street, Fenton, Stoke-on-Trent, Staffordshire ST4 3NT
This returns policy does not affect your statutory rights. Any refunds will be made within 30 days from notification to us and in accordance to our terms and conditions.
